Sign In to Your Account
Why Secure Login Matters
Your login credentials are the gateway to your iTrustCapital account — where you manage crypto, precious metals, and retirement assets. It’s critical to maintain robust security. Here’s how iTrustCapital strengthens your protection:
- Encrypted Transmission: All login data is transferred over HTTPS with TLS encryption.
- Two‑Factor Authentication (2FA): Add a second layer of defense beyond just password.
- Login Alerts & Monitoring: Receive notifications of new sign-ins or suspicious activity.
- Session Timeout & Logout: Idle or extended sessions auto‑timeout to reduce risk.
- Regular Security Audits: The platform undergoes periodic checks to ensure system integrity.
How to Log In: Step‑by‑Step
- Open your browser and go to the official site (ensure the URL is correct and secure).
- Click the “Login” button (usually top-right).
- Enter your registered email address and password.
- Submit credentials and, if prompted, provide the **2FA verification code**.
- Once validated, you will be directed to your dashboard where you can trade, view balances, set alerts, etc.
If the system detects a login from a new device or location, you may be asked to confirm your identity via email or additional verification.
Setting Up / Managing Two‑Factor Authentication (2FA)
iTrustCapital supports 2FA to significantly increase login security. You typically enable it from your account settings.
- Use an authenticator app (e.g. Google Authenticator, Authy) rather than SMS-based codes, when possible.
- After enabling 2FA, you'll be asked for a verification code on each new login.
- Keep backup codes in a safe, offline place in case you lose access to your 2FA device.
Troubleshooting Login Issues
Forgot Password?
Click the “Forgot password?” link, enter your registered email address, and follow the reset link sent to your email to re-establish access.
Invalid Credentials
Double-check for typographical errors, ensure Caps Lock is off, and verify that you’re using the correct account email. If unsuccessful, reset your password.
2FA Code Not Received or Not Working
Ensure your authenticator app is synchronized to correct time. If using SMS, check signal and message filtering. If still unresolved, contact support.
Account Locked or Temporarily Suspended
Multiple failed login attempts or suspicious behavior may cause temporary lockouts. Wait a short time and retry, or contact support for help.
Browser or Device Issues
Try clearing your browser cache/cookies or using a different browser/device. Ensure JavaScript is enabled and your browser is updated.
Features After You Log In
Once authenticated, you gain access to the full suite of iTrustCapital features:
- Portfolio Dashboard: View balances, holdings across crypto and precious metals, historical charts.
- Buy / Sell Transactions: Trade supported assets through your IRA account.
- Deposit, Withdraw & Transfer: Fund your account or withdraw (as permitted by IRA rules).
- Price Alerts & Notifications: Set alerts on target prices or movements.
- Account Settings & Security: Change password, 2FA, email preferences, and more.
- Tax & Reporting Tools: Access documents, statements, tax exports, and contributions info.
Security Best Practices & Recommendations
- Enable 2FA and use an authenticator app rather than SMS, where possible.
- Use a strong, unique password (mix of letters, numbers, symbols).
- Avoid logging in via public or shared computers.
- Log out after sessions, especially on mobile or shared devices.
- Keep your recovery email and phone secure.
- Watch for phishing attempts; always verify domain and never enter credentials on unknown sites.
Frequently Asked Questions (FAQ)
What if I lose both my password and 2FA device?
This is a serious scenario. Without either, account recovery can be difficult. You should contact iTrustCapital support immediately and provide identity verification as required.
Can I stay logged in?
For security reasons, sessions may time out after inactivity. It is recommended to log out when done, especially on shared devices.
Does iTrustCapital ever lock accounts for security?
Yes — after a number of invalid login attempts or suspicious activity, the system may temporarily lock the account. You’ll typically be able to regain access after verifying identity or waiting a timeout period.
Is 2FA optional or mandatory?
Typically, 2FA is strongly encouraged and may be required for some transactions, depending on security settings.
Why didn’t I receive the reset email?
Check your spam/junk folder. Also ensure your email is correct. If needed, request a resend or contact support.
Privacy, Risk & Disclaimers
Your login and account information are handled under strict confidentiality and security protocols. However, by using iTrustCapital, you acknowledge:
- Cryptocurrencies are volatile and speculative investments.
- iTrustCapital and associated custodians are not responsible for losses from market fluctuations.
- Access to your account is subject to identity verification, regulatory compliance, and account status.
- Use of the system is under Terms of Service, privacy policies, and risk disclosures.
Getting Started — After Login
Now that you're logged in, here are your first actions:
- Explore the dashboard – see balances and asset allocation.
- Set up 2FA (if not already) in security settings.
- Link funding sources (bank, ACH, IRA transfers).
- Deposit or transfer funds into your account.
- Start trading crypto or precious metals as permitted by your account type.
- Set alerts and track performance over time.
Keep checking your account security settings, periodically update your password, and stay informed about platform updates or policy changes.